FAQ

Hair Revival Series & ProCelinyl™

What is ProCelinyl?

When will I start seeing results?

Will my results continue to improve after the first few months?

What happens if I stop using the Revival Serum or Growth Concentrate?

What are the ingredients in the Hair Revival Products?

Do your products work for both men and women?

How do I use the Hair Revival Serum?

Can I use your hair products with minoxidil?

Can I use your formulas on colored or dyed hair?

Do I need to add hair supplements to my diet?

Can you use LLLT (Red Laser) products alongside ProCelinyl products?

Skincare & Fibroquin™

Is Fibroquin™ a retinol replacement?

Where does the Fibroquin Essence go in my routine?

What skin types is the Fibroquin Essence good for?

Can I use other anti-aging products with Fibroquin™?

When can I see results?

Have there been clinicals?

Is it safe around the eyes?

Could this be used with other actives like glycolic?

Will the Fibroquin Essence cause breakouts?

Do I need to slowly incorporate Fibroquin? Will it cause initial shedding or purging?

If I am young (early 20s) will Fibroquin help me prevent signs of aging?

Can I wear the Fibroquin Essence under makeup?

I have acne-prone skin. Can I use Fibroquin Facial Essence?

Does Fibroquin need to be refrigerated?

Science & Technology

How do you find new molecules?

How do you know your product works?

How are your products tested for safety?

Can I use your products if I have sensitive skin/scalp?

Can I use your products if I’m pregnant or breastfeeding?

Shipping & Returns

How long will it take to receive my order?

Where do you ship to?

How can I track my order?

Can I cancel my Revela order?

What is your return/refund policy?

My box arrived damaged. What should I do?

Subscriptions & Billing

How can I change or update my subscription?

How can I pause or cancel my subscription?

What forms of payment do you accept?

Do you offer installment payment options?

When will my refill arrive?

General

Where are your products made?

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